Returns & Refunds Policy

At Carluccio's, we take great pride in the quality of our authentic Italian products. If your order arrives damaged or is incorrect, please notify us within 24 hours of delivery to arrange for a replacement or refund.

Return Process

• 1.
  Contact Customer Support

  Email our team with your order number and clear photos of the items you wish to return or report as damaged.

• 2.
  Verification Process

  Our specialists will review your request within 48 hours to ensure it meets our quality guarantee standards.

• 3.
  Return Authorization

  For non-perishable goods, we will provide a return shipping label; please note that perishable food items cannot be returned for safety reasons.

• 4.
  Refund Issuance

  Once approved, your refund will be processed back to your original payment method within 5 to 7 business days.